- Network and connectivity issues
- Creative Cloud desktop app doesn't open | Progress wheel spins continually
- Adobe will no longer support Windows 7 in the next major Creative Cloud update - DIY Photography
See Network and connectivity issues , below. Error , P Occurs when there is a problem with the downloaded file s. Error , P Occurs when network connection is unavailable or server is unreachable.
- Using the Direct Download Links Instead.
- uninstall app world blackberry torch.
Error , P Occurs when there is no response from the server. Try after some time.
See Network and connectivity issues , if the issue persists. Creative Cloud desktop app update failed. Error 50, P50 See Error code 2 or See Troubleshoot connectivity issues. Creative Cloud desktop app does not open or hangs during installation See App doesn't open progress wheel spins continuously. Network and connectivity issues. Try the following solutions in order. Check your Internet connection. Configure your software firewall. If prompted, select to allow the Creative Cloud desktop application to access the Internet. If you are not prompted, disable software firewalls temporarily to determine whether they are preventing access Internet access.
See your firewall software documentation for help. Temporarily disable antivirus software. Start your system in Safe Mode with Networking.
Network and connectivity issues
Windows 7 Windows 8 Windows 10 Mac. Verify your router setup. To determine if a router is preventing the Creative Cloud desktop application from accessing the Internet: Temporarily remove the router from the network. Connect the computer directly to a DSL or cable modem. If the download proceeds, the router is preventing access.here
Creative Cloud desktop app doesn't open | Progress wheel spins continually
Configure hardware firewalls or proxies. Configure your browser with proxy or firewall information. Configure your corporate firewall to bypass the servers. The following servers are accessed: Advanced connectivity issues. Try a different download link. Installation issues.
Follow the onscreen instructions to resolve the issue. Launch issues. App quits unexpectedly on launch. App that's part of your Creative Cloud membership launches in trial mode. More like this. FAQ Here are answers to some commonly asked questions about download, install, and update issues. How do I join? I forgot my Adobe ID or my password. My download is very slow.
How long should it take? Do I have to download all products at once? Creative Cloud lets you install each app individually whenever it works best for you. The app I want to download is not listed in the Creative Cloud desktop app. On how many computers can I install an app? Occurs when the download is paused and when the server response is poor. Occurs when there is a problem with the downloaded file s. Occurs when network connection is unavailable or server is unreachable. Occurs when there is no response from the server. Creative Cloud desktop failed to update. See Error: See Error code 2 or See App doesn't open progress wheel spins continuously.
Use the filter menu above to find your error more quickly.
For more installation and launch errors not listed in the table above, see Installation and launch log errors. You can check for available updates by clicking the gear icon in the upper-right corner of the Creative Cloud desktop app, and then choosing Check for App Updates from the pop-up menu. Use the chart below to troubleshoot errors that occur when you try to update your apps.
If you are connected on a self-managed or home network, see the connectivity troubleshooting steps listed in Advanced connectivity troubleshooting. If you have confirmed that you are not facing a configuration or software error, then you could be facing a quality-of-service issue when downloading large files. Try an alternate Internet connection:. If none of the solutions above resolves the issue, you can try downloading the application directly.
You'll need to enter your Adobe ID and password to access the site. If you are on a managed network, check with your network administrator, or see Adobe Creative Cloud Network Endpoints for information on how to configure your firewall to accommodate Creative Cloud downloads and services. For detailed information, see Troubleshoot install issues with log files CC. Error downloading or updating Creative Cloud apps Search.
Adobe will no longer support Windows 7 in the next major Creative Cloud update - DIY Photography
Creative Cloud User Guide. Select an article: On this page Error descriptions and solutions Network and connectivity troubleshooting Firewall configuration How to check your download logs. Applies to: Creative Cloud. Find and resolve errors that appear when you download, install, or update Creative Cloud apps.
Error descriptions and solutions. Find your error type. Filter by: All Download errors Installation errors Update errors. Download errors. Type Error Solution Download Download the trial version of the app you are trying to install.